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Wednesday, 7 March 2012

I needed time to heal

OzMS Logo
 I was getting many emails from people asking why they couldn't join OzMS, I finally wrote a very brief explanation for those who were not regular visitors or are new visitors to the site.

It took me a while to write this as I needed time to calm down and think about things, I was very disappointed that I had to close OzMS indeed I was quite angry, I knew I couldn't write the text below while I was feeling the way I was. Anyway I am now at peace with the decision I had to make for my own sanity and health, I know I did the best that I could.

For those who read this and wouldn't have a clue what OzMS was, it was a Multiple Sclerosis Peer Support Community, it ran for about five years I guess, it was predominately Australian based but we had quite a few International members as well, it was quite popular for a niche site of it's type, so it took a couple of months to write the following on the front page.

The explanation!

I thought I better get around to writing something on the front page of OzMS, I want to make this brief but I have a feeling it won't be :)

OzMS only ever had one owner, one technical guy, one article writer, one information writer, and much more, everything that happened on the site from a management perspective was down to one person, I also had to teach people how to use their computer as well at times. I naively thought, as time went on, I was bound to find someone who had the skills I required to help me with running this site on a day to day basis, although I had one offer to take the site over it didn't seem that serious an offer, that was quite a while ago now so it's irrelevant to this text, suffice it to say I needed someone who could visit daily, in fact be the type of person that was online at the computer doing whatever else they did but checked in to OzMS regularly during the day.

I had some good moderators, but I needed dialogue from them as to what was going on with the site, what they were doing, what they were editing and why so we could all be on the same page as far as moderation tasks went, it rarely happened, so when disgruntled members would occasionally take issue with some moderation decisions I could have give them an answer and explain why their post was deleted or edited, I was in the dark, it was very frustrating. I was laughed at when I said we need a minimum of about ten moderators, moderators that actually checked the site and fixed things instead of leaving it up to others, usually me, alone.

I would even go as far as ringing people who needed help, I went above and beyond for OzMS, it didn't seem to make a great deal of difference, I once again naively thought that people would understand that I was working behind the scenes so hard to make OzMS a worthwhile place to visit and receive peer support from members who were going through exactly what they were, I hoped people would be motivated from my lead, we would often have new members joining and asking heaps of questions but when they had every question answered they were never to be seen again unless they had more questions of course.

OzMS was a niche site it was never going to be anything else, it needed members to return and help with the peer support, helping to answer members questions, a small percentage did more than enough, but of course people get burned out answering the same questions over and over again, we had two ways you could search OzMS, the in built site search and Google search, I'm not exactly sure how often they got used.

The main problem though was I needed another technical person to help with the backend tasks, as my MS progresses albeit slowly, luckily, I was finding that the old brain was not as easily able to process problem solving, hours of reading to find how to fix Database errors, backing up the site regularly, I needed someone a lot smarter than me at the very least a consultant for want of a better word to help with the problems I just couldn't get my head around. I am positive this would be very little work for someone who had the skills, I did ask anyone who mentioned they had an IT background if they would be interested in helping, alas, I had no positive offers of help, that's life I don't blame anyone, but still, it is a shame.

If you really want something to work, join in, help out, be a part of the solution, don't be a part of the problem, so that's a very brief explanation and really I am over it, I was extremely disappointed at times with people and my own failings, but I take comfort in the knowledge that some people really did their best to help out and that OzMS was very helpful for some members and they appreciated the support they received by returning and helping other members with their problems and questions.

Personally I will concentrate on my health and writing the odd blog, OzMS may continue, but only as an information site about Multiple Sclerosis.

Let's hope for a Multiple Sclerosis Cure soon!

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